ck776's Privacy Policy — Your Data, Your Rights
This policy explains in detail how your personal information is collected, stored, and kept secure on the ck776 platform.
Introduction & Scope of This Policy
ck776 is a trusted online gaming platform that offers live casino, sports betting, slots, and many other gaming experiences for users in Bangladesh. Our relationship with users is built on mutual trust, and a key pillar of that trust is data protection.
This Privacy Policy ("Policy") explains what information we collect about you when you use the ck776 website, services, or platform, how we use it, with whom we share it, and how we keep it secure. This Policy applies to all digital services of ck776.
By using our platform, you are considered to have accepted the terms described in this Policy. If you disagree with any part of this Policy, please stop using our services and contact us.
This Policy may be updated from time to time. We will notify you of any significant changes. The latest version will always be available on this page.
What Information We Collect
We may collect the following types of information during registration and use of the ck776 platform:
2.1 Identity Information
Your name, date of birth, national ID number or passport number, address, and other identifying information required for account creation and verification.
2.2 Contact Information
Your email address and other contact details you share with us. This information is used for account communications, important notifications, and providing support.
2.3 Financial Information
Transaction-related information, including deposit and withdrawal history and payment method details (information related to bKash, Nagad, Rocket, Upay, and bank transfers). We never store complete payment card details.
2.4 Technical & Usage Information
Your device information (IP address, browser type, operating system), your platform usage patterns, gaming history, login times, and session-related information.
2.5 Cookie & Tracking Information
We use cookies and similar technologies to improve website functionality and personalize your experience. You can manage cookies through your browser settings, though this may limit the functionality of some services.
Identity Verification
We verify user identity to ensure account security and responsible gaming.
Secure Transactions
Financial information is protected through SSL encryption. No complete payment details are stored.
How Your Information Is Used
ck776 uses your information for the following purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To provide gaming services, process financial transactions, and offer customer support.
- Security & Fraud Prevention: To detect suspicious activity and keep your account and funds secure.
- Responsible Gaming: To monitor gaming behaviour and help implement responsible gaming policies.
- Communications: To send important service-related notifications, policy updates, and responses to your requests.
- Service Improvement: For analysis to improve platform functionality and user experience.
- Legal Obligations: To comply with applicable laws and regulations.
We use your information only for the purposes stated above. Before using your information for marketing or promotional communications, we obtain your consent, and you may withdraw that consent at any time.
Sharing Information with Third Parties
ck776 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers for specific functions such as payment processing, identity verification, customer support, and technical infrastructure management. These providers only receive access to the information needed for their specific purpose and are obligated to comply with our privacy standards.
4.2 Legal Requirements
If disclosure of information is legally required to comply with a court order, legal process, or valid request from a competent authority, we are obligated to do so. In such cases, we disclose only the minimum information necessary.
4.3 Business Restructuring
In the event of a business merger, acquisition, or restructuring, user information may be transferred. In such circumstances, we will notify you in advance and the new entity will be required to comply with this Policy.
No Selling
We never sell your information to third parties.
Legal Cases
Information is disclosed only when there is a valid legal obligation.
Trusted Partners
Service partners are required to comply with our privacy standards.
Data Security Measures
ck776 uses industry-standard security measures to keep your personal information secure. The key components of our security framework are as follows:
- SSL Encryption: All data transmission between our platform and your browser is secured through SSL/TLS encryption.
- Data Storage Protection: Stored information is kept in encrypted databases and is protected against unauthorized access.
- Access Controls: Only authorized personnel can access specific information on a need-to-know basis.
- Regular Security Audits: Regular security reviews are conducted to identify and address potential vulnerabilities.
- Two-Factor Authentication: Two-factor authentication is provided for additional account security.
However, data transmission over the internet is not completely secure and we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to report any suspicious activity to us.
In the event of a security incident, we will notify affected users in a timely manner in accordance with applicable law.
Data Retention Period
ck776 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law.
We retain your information while your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations, resolve disputes, and fulfil contractual obligations.
Financial transaction records are retained for the period prescribed by applicable regulations. Once that period has passed, information is securely deleted or anonymized.
Your Rights Regarding Your Information
As a ck776 user, you have the following rights over your own information:
Right of Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You may request that incorrect or incomplete information in your account be corrected.
Right to Erasure
In certain circumstances, you have the right to request that your information be deleted.
Right to Portability
The right to receive the information you have provided in a structured, commonly used, and machine-readable format.
Right to Restriction of Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Object
You have the right to object to the processing of your information for specific purposes.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible in accordance with applicable law. Some requests may require identity verification.
Protection of Minors' Information
ck776's services are intended for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
If we become aware that we have collected information from a minor, we will immediately close that account and delete all related information.
If you believe that a minor is using our platform, please notify our support team immediately.
Cookie Usage Policy
Our platform uses various types of cookies. Cookies are small text files stored on your device that help the website remember your preferences and activity.
9.1 Essential Cookies
Cookies required for the basic functionality of the platform, such as maintaining login sessions and security features. These cannot be disabled.
9.2 Performance Cookies
Cookies used to measure website performance and identify opportunities for improvement. These collect anonymous information.
9.3 Personalization Cookies
Cookies that help customize your experience according to your preferences. You can disable these, though doing so may change your platform experience.
You can manage cookies by changing your browser settings. Cookie management methods vary across browsers; refer to your browser's help guide for more details.
Policy Changes & Updates
ck776 reserves the right to update this Privacy Policy from time to time. Changes may be made due to changes in the nature of services, new legal obligations, or technological improvements.
For any significant changes, we will notify you in advance by email or through a notice on the platform. Continued use of the platform after changes are made will be taken as acceptance of the updated Policy.
The latest version will always be available on this page. We recommend that you review this Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact our support team. We provide support in both Bengali and English.
🔒 Privacy-Related Contact
Live Chat — 24/7 support, directly in Bengali
Email: [email protected]
We aim to respond to your privacy-related requests as quickly as possible. Some information may be requested to verify your identity.
This Policy applies to all digital services of ck776. For more information, please see our Terms & Conditions and Responsible Gaming page.